Research Insights Fast Facts: Traveler Sentiment in the Age of COVID-19


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Phocuswright surveyed travelers from the U.S., the U.K., France and Germany to understand traveler sentiment during the coronavirus pandemic and early indicators on travel intent post-pandemic. The survey included questions about how travelers' plans have been impacted, their satisfaction with companies when changing their travel plans, considerations for future travel, and more.

On April 23, Phocuswright presented the full findings and insights into the implications for the global travel industry. This event gave viewers a direct feel for consumer intent, coupled with analysis from our seasoned researchers.

In the video presentation above, you will:
  • Understand how travel plans changed in response to COVID-19
  • Discover why travelers made the changes
  • Know the outlook and optimism travelers have for recovery
  • See the confidence travelers have in their government's travel restrictions
  • and more


Cues for Traveling Again



Optimism About Return to Travel



Satisfaction With Travel Companies' Response



Cancel or Postpone

When it comes to what planned travelers choose to do with their plans, most commonly, those who planned on traveling for leisure between the end of March and June 30 have chosen to postpone their trips. Cancelling was the next common option. The one exception was the German market where travelers prefer cancelling over postponing.


Fears While Traveling



Government Restriction

More than a third of travelers feel their governments need to impose stricter travel restrictions?.


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InPhocus is a podcast that brings together Phocuswright’s media and research divisions to dissect the most pressing news, issues and trends in travel and technology.

See all the episodes here.


Get all the news and updates around the impact of coronavirus on the travel industry - on PhocusWire's live blog.

See it here.
Get all of the PhocusWire coverage on coronavirus here.